Hello, we are BackupGenie and we provide a data backup service.
If you have a charge from BackupGenie-cc or BackupGenie Glendale on your bank statement that is unrecognised or unauthorised, rest assured, we are more than happy to refund it back to you and investigate how it could have occurred.
If you believe there has been an Unauthorised Charge on your account, please call our billing team
Please check with members of your household, relatives or friends to see if they have purchased our service. Our app will have been downloaded or they will have visited our website.
Either give us a call or email us and we can investigate how the charge occurred and initiate a refund. We take fraud very seriously and will ensure no further billing takes place.
Our team will need the following information: